Shipping & Returns

 

UK DELIVERY INFO

UK 5-7 WORKING DAYS, FREE DELIVERY

We use DHL service, once we receive the funds, we send you a confirmation email with parcel tracking details.

We use a sighed-for delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for delivery, a card will be left where you can arrange re-delivery on an address where someone will be at home to sign for your parcel. 

Please do not refuse any delivery. Refused delivered will incur the cost of the original delivery plus the return cost. Any refund made will be minus total delivery and return cost in the case refused deliveries.

 

INTERNATIONAL DELIVERY INFO 

Please find your country below to view delivery times and charges.

 

Delivery time and cost

EUROPE 10-12 WORKING DAYS, FREE DELIVERY

NON-EU COUNTRIES 10-12 WORKING DAYS, 10€

We use DHL.

There is no next day delivery option.

Deliveries are made Mon-Fri 8AM to 7PM, there is no Saturday service available.

We use a sighed-for delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for delivery, a card will be left where you can arrange re-delivery or to collect from the depot.

To minimize delays, we recommend using your work address or and address where someone will be at home to sign for your package as your delivery address.

Whilst we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please do not refuse any delivery. Refused delivered will incur the cost of the original delivery plus the return cost. Any refund made will be minus total delivery and return cost in the case refused deliveries.

  

RETURNS + EXCHANGES

HOW TO RETURN OR EXCHANGE

We do not cover your shipping cost back to us.

We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you.

Please follow the return instruction on return sheet enclosed with your parcel and mail it back to us within 14 days of receipt.

In you have missed the return sheet please contact us at info@whipdress.com and we will be happy to assist you.

Please remember to indicate if you would like a refund or exchange. If you would like an exchange, please remember to identify what item you would like in exchange.

 

EXCHANGES

We do not cover your shipping cost back to us.

We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you.

Please follow the return instruction on return sheet enclosed with your parcel and mail it back to us within 14 days of receipt. Please identify which item you would like in replacement.

In you have missed the return sheet please contact us at info@whipdress.com and we will be happy to assist you.

You can exchange your item for another size or another item entirely.

Exchanges are shipped free of charge.

All exchanges are based on stock availability.

We offer one free exchange for every item. 

If the replacement item is less expensive than the original, the difference will be refunded back to you.

If the replacement item is more expensive than the original item, you will need to contact us for the difference payment.

Please let us know you have made purchase on info@whipdress.com

Generally, exchanges take 10 working days to process plus the delivery time to your area.

We do not cover your shipping cost back to us.

 

REFUNDS

 

We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you.

Your payment will be credited back to you original purchaser’s credit card.

Returns for refunds are processed within 5 working days of receiving the item, however, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers and unfortunately, we are unable to influence this.  

Free shipping: items advertised as ‘free shipping’ that are returned for a refund will be charged a shipping fee. For the UK is 6.00€, EU – 10€ and for the rest 15€ per order under 250.00€. Any orders over 250.00€ that are returned will be charged the fee per item whilst orders over 500.00€ will be charged double per item.

We do not cover shipping cost back to us.

 

SALE ITEMS 

Sale items can only be returned for a refund by credit note which can only be used in our online store.

 

LATE RETURNS 

Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned to you.

 

PLEASE NOTE THAT PURCHASES MADE ONLINE MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.

 

OUR POLICY

Items should be returned new, unused, and with all WhipDress and security garment tags still attached. Returned that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

If you have returned something that is damaged, faulty or soiled, please contact us on info@whipdress.com prior to sending any return. 

 

IMPORTANT INFORMATION

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. 

Before we can dispatch your purchases, we may need to confirm your details with your card issuer, we will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your item will be processed and dispatched from our partner warehouse. Please, note this can take longer during sale periods when it may take up to 48 hours for shipments to be dispatched. 

We work closely with our shipping partner DHL to minimize the potential impact of custom delays on our international customers.

To minimize delays we recommend using your work address as your delivery address.

 

Return Address:

63 Bramah House

9 Gatliff Road

SW1W 8DQ

London

UK

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